Please read carefully:
Use of this web site is subject to these terms & conditions and by using the web site you show your agreement the same. If you do not accept our terms & conditions, please do not use this web site. These terms and conditions, together with our “site”, “booking terms & conditions” and “privacy/security policy”, constitutes our agreement with you.
For the avoidance of doubt, this web site is operated by Visit Morocco Ltd (indicated “we”, “us” or “our” throughout these Terms and Conditions) on behalf of our member as branded/listed on the home page of this web site.
Alterations
We and our partners reserve the right, at any time and without notice, to remove or cease to supply any product of service contained on this web site.
In the event that such removal takes place we and our partners shall not be liable to you in any way whatsoever for such removal.
If you are disabled
We are happy to give you advice and to assist you in choosing a holiday that will meet your requirements.
However, because of the nature of destinations, many lack even the simplest facilities such as ramps for wheelchairs, lifts etc. Therefore in order to assist, we must at the time of booking be provided with full details in writing regarding your disability and any special requirements as a result of this. Where applicable, an appropriate medical form will be sent to you for this purpose and once returned will be passed onto your Airline and/or Accommodation Supplier.
Our staff
We pride ourselves on the quality and friendly professionalism of our staff.
In our search to continually try and improve our level of service, we are committed to on-going training, part of which may sometimes involve the recording of phone calls mainly in the case of telephone bookings.
Your commitment to us
When you or your Travel Agent wish to confirm a holiday booking you must, if requested, sign a booking form and pay the required deposit which will be advised to you at that time. If you book within 10 weeks of departure please note that the full balance is payable at the time of booking. By making a booking you are confirming that you understand and have accepted our Important Holiday Information which forms our booking terms & conditions and is the basis of the contract between us.
Your contract
Your contract is with Visit Morocco Ltd. We will arrange to provide you with the various services which form part of the holiday you book with us. Once all appropriate payments and, where required, a signed booking form have been received from you, your holiday will, subject to availability be confirmed by the issue of a confirmation invoice. No contract between us exists before this point. Please check this invoice carefully as soon as you receive it. Contact your originating booking office immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We both agree that English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (except as set out below). We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with by the Courts of England and Wales only unless you live in Scotland or Northern Ireland . In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales . If proceedings are brought in Scotland or Northern Ireland , you may choose to have your contract and any dispute between us governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).
Please note, advertised information and prices may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of information and prices when published, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking.
Prices
We reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. We will advise you of any error of which we are aware and of the then applicable price at the time of booking. The prices we advertise may be based on specially negotiated/charter/no frills/published/consolidated airfares which quite often have to be booked in a specific airline booking class. At the time of booking, if there is a lack of availability in the specified class on any particular flight, we will endeavour to secure seats for you in an alternative economy class and the applicable flight supplement will be advised to you at that time.
Once the price of your chosen holiday has been confirmed at the time of booking, then subject to the correction of errors, we will only increase or decrease the price in the following circumstances.
Price increases or decreases after booking will be passed on by way of a surcharge or refund. A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause, if transportation costs or dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports increase or decrease or our costs increase or decrease as a result of any adverse or favourable changes in the exchange rates which have been used to calculate the cost of your holiday.
Even in the above cases, only if the amount of the increase in our costs exceeds 2% of the total cost of your holiday (excluding insurance premiums and any amendment charges), will we levy a surcharge. If any surcharge is greater than 10% of the cost of your holiday (excluding insurance premiums and any amendment charges), you will be entitled to cancel your booking and receive a full refund of all monies you have paid to us (except for any amendment charges) or alternatively purchase another holiday from us as referred to under “Changes and Cancellation by us”. If a surcharge is payable, there will in addition be an administration fee of £1 per person together with an amount to cover agents commission. Although insurance (where purchased through us) does not form part of your contract with us or of any “package”, we will consider an appropriate refund of any insurance premiums you have paid us if you can show you are unable to use/reuse or transfer your policy in the event of cancellation or purchase of an alternative holiday.
You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to choose option (b) or (c) as set out under “Changes and Cancellation by us” below. If you do not tell us that you wish to choose either of these options within this period of time, we are entitled to assume that you do not wish to do so and will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is the later.
Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. We promise not to levy a surcharge within 30 days of departure.
Peak season supplements
During peak periods such as Christmas and Easter when demand totally outstrips the supply of airline seats and accommodation, you may find that supplements are added to the cost of your holiday. The supplements may be for certain holiday departures and/or accommodation on specific dates. They do not necessarily indicate that additional services will be provided. The cost of these supplements will be quoted to you at the time of booking.
Our responsibilities
(1) We promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking terms & conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees and agents do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do.
(2) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the
following: -
-the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or -the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or -“circumstances beyond our control” as defined below
(3) Please note, we cannot accept responsibility for any services which do not form part of our contract.
This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us and we have not agreed to arrange them and any excursion you purchase in resort. In addition, regardless of any wording used by us in any advertising, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.
(4) The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK .
The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the holiday in question.
(5) As set out in these booking terms & conditions we limit the maximum amount we may have to pay you for any claims you may make against us. Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £50 per person affected, as you are assumed to have taken out adequate and appropriate travel insurance.
For all other claims which do not involve death or personal injury, if we are found liable to you on any basis, the maximum amount we will have to pay you is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under sub clause (6) below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday.
(6) Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited.
The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention or regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention unamended or as amended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EU Regulation on Air Carrier Liability for national and international travel by air, the Athens convention for international travel by sea). Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. Copies of the applicable International Conventions and Regulations are available from us on request.
(7) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers.
Additionally we cannot accept liability for any losses or expenses which relate to any business.
(8) You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out below. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.
Paying for your holiday
After your booking is accepted and where applicable a deposit received, a balance invoice will be sent to you detailing the total cost due. Full payment is due not less than 10 weeks prior to departure. If you do not make all payments in full and on time, we reserve the right to cancel your booking and cancellation charges will apply. If you make a booking within 10 weeks of your departure date, you must pay the full cost of the holiday at the time of booking.
All monies paid to an authorised agent for your holiday with us will be held on our behalf until they are paid to us or refunded to you.
Changes or additions to your holiday
If you wish to change any part of your holiday arrangements after the invoice has been issued, we will do our utmost to make that change, however, we would like to advise you that it may not always be possible. Any request for changes must be made in writing by the person who made the original booking, or his or her travel agent. If it is possible to make the change, it will be subject to an administration charge which will be notified to you at that time together with any costs or charges incurred or imposed by any of our suppliers. You should be aware that there may be extra charges applicable dependent on the change you make. Full Published/Consolidated and No Frills Airlines normally regard name changes after tickets have been issued as a cancellation and rebooking, and any alteration may incur a 100% cancellation charge. We would like to draw your attention to the above flight conditions as these conditions vary from other components of your holiday.
Please note, it may not be possible to make changes within 28 days of your scheduled departure date. We will however, do our utmost to accommodate your requested change or addition.
Transferral of bookings
If you are unable to travel, in certain circumstances which we consider reasonable we may allow you to transfer your booking to another party. Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment /administration fee which will be notified to you at the time must be paid before the transfer can be effected.
If you wish to cancel your holiday
If you or anyone on your holiday booking decides to cancel any part or all of your holiday, we must be notified of this decision in writing. The cancellation will take effect from the day the written confirmation is received. The following scale of charges will be payable depending on when the notification of cancellation is received and which component of your holiday you are cancelling For cancellation of :
(a)Charter /No Frills/ Full Published/Consolidated Flights Element The airlines cancellation charges (in accordance with their own conditions) will apply. Details of these are available on request. Please also note the conditions listed above under “ FLIGHTS”
If you have taken advantage of a special Airline fare and paid a higher non-refundable deposit, the cancellation charge payable by you will be the higher of this deposit or the appropriate cancellation charge referred to above.
(b)Accommodation & Other Elements
Prior to 70 days: Deposit forfeited
69 - 42 days: 30% of total cost of accommodation / elements cancelled
41-34 days: 70% of total cost of accommodation / elements cancelled
33 - 7 days: 90% of total cost of accommodation / elements cancelled Less than 7 days: 100% of total cost of accommodation / elements cancelled
Changes and cancellation by us
We start planning the holidays we offer many months in advance.
Occasionally, we have to make changes to and correct errors in any marketing material and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.
Most changes are minor. Occasionally, we have to make a “significant change”. A significant change is a change made before departure which, taking account of the information you give us at the time of booking and which we can reasonably be expected to know as a tour operator, we can reasonably expect to have a major affect on your holiday. Significant changes are likely to include the following changes when made before departure; a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away or a change of accommodation area for the whole or a major part of the time you are away. Please note, where your booking includes a “no frills flight”, changes imposed by the airline (for example, change of departure or return time or UK or overseas airport) and the consequent effect on your holiday will not generally be treated as “significant changes” in accordance with this clause as your booking with us is made on the basis that you accept the airline's right to make such changes without liability on our part See No Frills Flight above. For all flights, a change of departure or return time by less than 12 hours will be a minor and not significant change.
If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:-
(a) (for significant changes) accepting the revised arrangements
(b) purchasing an alternative holiday from us, of a similar standard to that originally booked if available. Where possible, we will offer you at least one alternative holiday of reasonably equivalent or higher standard for which you will not be asked to pay any more than the price of the original holiday. If this holiday is in fact cheaper than the original one, we will refund the price difference. If you do not wish to accept the holiday we specifically offer you, you may choose any of our other then available holidays. You must pay the applicable price of any such holiday. This will mean your paying more if it is more expensive or receiving a refund if it is cheaper
(c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.
Please note, the above options are not available where any change made is a minor one.
If we have to make a significant change or cancel, we will (as a minimum where compensation is due), pay you the compensation payments set out in the table below depending on the circumstances and when the significant change or cancellation is notified to you subject to the following exceptions.
Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking terms & conditions entitling us to cancel (such as paying on
time) or if the change made is a minor one.
Period before departure a significant change or cancellation is notified to you Compensation per person More than 56 days = nil
56-29 days = £10
28-14 days = £15
less than 14 days = £20
Very rarely, we may be forced by "circumstances beyond our control" (see below) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.
Circumstances beyond our control
Except where otherwise stated, we will not be liable to pay any compensation or to otherwise accept responsibility where the performance or prompt performance of our obligations under our contract % of total cost of accommodation / is prevented or affected or you otherwise suffer any loss of damage as a result of circumstances which neither we nor our suppliers could foresee or forestall even with all due care.
Such circumstances are likely to include technical problems with transport, changes imposed by rescheduling or cancellation of flights by an airline or main charterer, the alteration of the airline or aircraft type, war or threat of war, civil strife, industrial disputes, natural disaster, bad weather, actual or threatened terrorist activity.
Building and development work
Many accommodations and resorts are continuing to develop, sometimes rapidly and intensively and often with little or no advance warning. Whilst we have no control over such work, as a responsible Tour Operator, it is important to us that you are aware of any significant building /refurbishment work that may be going on during your stay. General refurbishment at these establishments are necessary to maintain standards but if we are informed of such work, we will endeavour to notify you of any activity as soon as possible, however near to your departure this may be.
Information accuracy
We rigorously check the information we supply to ensure it is correct.
However, please bear in mind that accommodation owners, restaurateurs, night club owners etc, may wish to maintain or improve their facilities, or even take a break themselves. Flight times and carriers are given for guidance only as there may be changes. Final details will be shown on your tickets.
Tours or excursions may change as a result of local conditions.
Circumstances such as these, or weather conditions, time of year etc., may cause some of the amenities we have described to be unavailable or different from those advertised. When we are told of any significant or long term changes we will always endeavour to advise you prior to your departure.
Booking Terms & Conditions
IT IS OUR SINCERE WISH THAT YOU THOROUGHLY ENJOY YOUR HOLIDAY , SO WE WOULD APPRECIATE IT IF YOU WOULD TAKE TIME TO READ THE FOLLOWING PAGES WHICH WE HOPE YOU WILL FIND USEFUL. THIS INFORMATION FORMS THE BASIS OF THE CONTRACT BETWEEN YOU AND US.
In the following information “us” “we” and “our” means Caribbean Deals trading as Visit Morocco Ltd. “You” and “Your” means you and all members of your party (including anyone who is added or substituted at a later date.) Please note that the following conditions only apply to flight inclusive packages purchased from Caribbean Deals
Choosing your holiday
We hope your holiday will live up to your expectations, so it is extremely important that you choose the holiday that's right for you. Whilst our staff are always happy to advise, this can only be an opinion. If you are unsure about the suitability of a destination etc., you must seek supplementary information which can be obtained from libraries, tourist offices and the internet etc.
Passports / Visas / Health
British Citizens will need a full 10 year passport to travel to the destinations we feature and are generally required to have 6 months remaining on it after the date of return. Some destinations also require visas. We will be happy to advise you at the time of booking. If you or any member of your party is not a British or EU citizen or holds a non British/EU passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. We regret we cannot accept any liability if you or any member of your party are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If failure to have any necessary travel or other documents results in fines, costs, surcharges or other financial penalty being imposed on or incurred by us or we incur any expense as a result, you will be responsible for reimbursing us accordingly.
You should contact your GP or a specialist vaccination centre for details of the health precautions you will need to take prior to departure.
Requirements may change and you must check the up to date position in good time before departure. Information on health is contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health office and most Post Offices. For European holidays you should obtain a completed and issued form E111 (details in leaflet T6 referred to above) prior to departure
Lost items
If you lose any personal items whilst on holiday, please obtain a written report from the local representative (where applicable), or police, to help with any insurance claim on your return.
If you have a complaint while you are on holiday
If you have cause for complaint whilst on holiday, you must bring it to the attention of the local Representative or Agent (if there is one) and the establishment of where you are staying who will do their best to rectify the situation and prevent your holiday being spoilt. If there is no local Representative or Agent, you must contact us on the Emergency Number mentioned below/given to you at the time at the time of booking by your agent. You should note that it is unreasonable to take no action whilst on holiday, but to then write a letter of complaint upon return. If you remain dissatisfied, you must contact /write to the agent who made your booking within 28 days of your return from holiday giving your booking reference and full details of your complaint.
If you fail to follow this simple complaints procedure (in resort and on your return home), your right to any compensation you may otherwise have been entitled to may be affected or even lost as a result.
24 hour emergency number
For 24 hour emergency assistance, please contact the
following:-
During office hours 0845 .......(within UK ):
0021261179104 (outside UK )
Opening Times: Weekdays 09:00 – 18:30
Saturdays and Sundays: Please use 24 hour phone
number: 0021261179104
Copyright
The copyright in the material contained in this web site belongs to us, our partners or our licensed source. For the purposes of a transaction any person may copy any part of this material, subject to the following
conditions:
the material may not be used for any commercial purposes • the copies must retain any copyrights or other intellectual property notices contained in the original material • the products and technology or processes described in this web site may be subject to other intellectual property rights reserved by us or other third parties (and no licence is granted in respect of those intellectual property rights) • images and logos on this web site are protected by copyright and may not be reproduced or appropriated in any manner without the written permission of their respective owner(s) Ownership & Intellectual Property This site, and each of its modules, is the copyrighted property of the Group and/or it’s various third party providers and distributors. None of the content or data found on this site may be reproduced, sold, transferred, or modified without the express written permission of the group or and/ or its third party providers and distributors.
It should be noted that all text, images, software, databases and programmes relating in anyway whatsoever (unless provided by a third party under contract) to this website are the Intellectual Property Rights of the Group.
Changes to Terms and Records of Agreements We and our partners reserve the right to change these terms and conditions at any time by posting changes on this or our partners web site/s. It is your responsibility to review the web site terms and conditions regularly to ensure you are aware of the same.
Your use of this web site after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions. We recommend that you print off and retain for your records a copy of these terms and conditions from time to time and a copy of any terms and conditions relating to any product or service which you apply for on-line, together with any related application and/or proposal form duly completed and submitted to us or our partners (and received by us or our partners). Any amendment to any terms and conditions must be agreed in writing by us or by the relevant company with whom you contract.
Disclaimers
Whilst we have taken care in the preparation of the contents of this web site, the web site and information, names, images, pictures, logos and icons regarding or relating to us or any part of our Group and/or associated and/or sister companies, or the products and services of the same (or to third party products and services or those of our carefully selected partners), are provided on an “as existing” basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied, including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, all such terms and warranties are hereby excluded.
In no event will we and/or our group, sister or associated and/or partner companies be liable (whether in contract or tort, including negligence or breach of statutory duty or otherwise) for any losses sustained and arising out of or in connection with use of this web site including, without limitation, indirect or consequential losses, loss of profit, loss of data or special loss.
We do not make claim that the information contained in this web site is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in the web site or for any reliance placed by any person or party (including but not limited to any third party) on the information contained herein.
Furthermore and for the avoidance of doubt, should a manual input “pricing” or “description” error occur, we reserve the right to inform you, cancel your booking for “nil” cost and give you the option to re-book at the higher price or lower price (as dictated at the time).
We do not warrant that the functions or materials accessible from or contained in this web site will be uninterrupted or error free, that defects will be corrected or that this web site or the server that makes it available are virus or bug free or represent the full functionality, accuracy or reliability of the materials. Furthermore, we declare and you accept that we cannot be held responsible for any act’s, errors or omissions contained within this site.
If any of these Terms and Conditions (or any terms and conditions relating to a product or service referred to in this or any of our partner web sites should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which such terms and conditions are intended to be effective, then to the extent of such illegality, invalidity or unenforceability, and in relation to such state or country only, such terms or condition shall be deleted and severed from the rest of the relevant terms and conditions and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable. Nothing in these terms and conditions shall exclude our liability for death or personal injury resulting from our negligence.
Do you need more reassurance?
If you need more reassurance about this security policy and its implications, please contact our helpdesk who are ready to help with any misgivings or questions you may have. Please call them on 01244 521202.
What information do we and our partners monitor from you?
When you browse the site, the only way we and our partners can obtain any kind of personal information is if you submit it to us voluntarily.
We and our partners require you to supply personal information, including an e-mail address when making a booking or when wishing to join our “e-mail” offer service.
When you book on or via our site, we and our partners need to know your name, email address, personal address, credit or debit card number and expiry date.
This allows us to process and fulfil your order, and to notify you of your order status. We and our partners may also ask for your telephone number which enables us to contact you urgently if there is a problem with your booking.
Where the facility may be offered, you are responsible for keeping safe any passwords that you select to use this web site. Please be careful when choosing your password/s.
We and our partners employ cookies (download of files to your PC to record your visits to the site) to measure site usage and related information.
How is your personal information used to benefit you?
This information is used to communicate with you and also to understand your travel needs. It is also used to offer future relevant products, services and offers to meet your needs.
What do we and our partners do with your personal information?
We and our partners will process any information you give us in accordance with the UK Data Protection Act 1988 and this privacy policy.
We and our partners collect personal information(data) from customers at the time of booking or enquiry. Information about you and your travelling party will be held on our computers (and in other ways). The following explains how we and our partners handle your data and when we and our partners may disclose personal information.
Booking your travel arrangements or checking availability.
We and our partners may need to process and pass information to hoteliers and other accommodation providers, tour operators and sub- contractors, e.g. airlines. We and our partners may also pass sensitive personal information to suppliers to cater for special needs, e.g. wheelchair assistance. Your data may be processed within the United Kingdom or overseas.
Please note, data transferred outside the European Economic Community may not be subject to the same high standards of data protection legislation.
Supplying Insurance cover
If applicable, we and our partners may need to pass your personal information to the insurer to arrange cover.
Information about products and services
We and our partners may transfer information to carefully selected businesses to keep you informed about their products and services. You may “opt-out” of our marketing database at any time by calling the telephone number on our website
Prevention of fraud, debt tracing and collecting monies
We and our partners may use the data you provide for the purposes of financial control and debt recovery through outside agencies.
Business administration
We and our partners may utilise the information you provide for the purposes of administration, customer service, business management, market research and analysis. We and our partners may monitor and/or record telephone conversations for security purposes and to improve customer service levels.
Prevention of crime
We and our partners may provide your information to public authorities, such as the police, customs and immigration if required by them or as required by law.
By making a booking with us you are accepting this policy on behalf of yourself and your party and you consent to the uses, transmission and disclosure of information as described, irrespective of the levels of the data protection provided in any particular country, and understand that this is at your own risk.
You have given explicit consent on behalf of your party to provide us with their information (where applicable) and allow processing of the data.
Data Protection Statement
”In order for us to comply with the Data Protection Act 1988, we and our partners would like to advise you that the information you supply to us will be used to provide you with the products, offers and services you have requested. To do this we and our partners may have to share your details with our trusted partners and suppliers. This may also involve sending your details to countries that do not have an equal level of privacy legislation.
Your details may also be used for improving our customer services, analysis and occasionally, for the prevention of fraud.”
Other important points to note
We and our partners may use visitor information to measure the entry and exit points of visitors to the site and respective numbers of visitors to various pages and sections of the site and details of searches performed. We and our partners may also use this
Finally, we and our partners advise you to always check all other site conditions relating to this website.
Registered Address:
Visit Morocco Ltd
30 Trebovir Road
London SW5 9NL
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